Help
Short answers to the questions people ask most. Every tool works the same way: add files, check the options, download.
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Getting started
- Open the tool for your task from the list of all tools.
- Press Choose files, drag files onto the page, or paste an image. On a phone you can also press Take a photo in the text tools.
- The best settings are already picked. Change them only if you want to.
- Press Download for one file, or Download all to save every result in one ZIP file.
Where do my downloads go?
- Windows and Mac: usually the Downloads folder. Your browser also shows recent downloads in its menu.
- iPhone and iPad: Safari asks before downloading. The file is saved in the Files app, in the Downloads folder.
- Android: in the Downloads folder, which you can open from the Files app or your browser's menu.
Supported browsers
FilesAll works in current versions of Chrome, Edge, Firefox and Safari, on computers and phones. If your browser is too old to run the tools, the page tells you and suggests updating it.
Frequently asked questions
The tool will not start. What can I do?
Update your browser and reload the page. If you use a private window or a strict blocker, try a normal window. The first start downloads the tool, so it needs an internet connection.
I closed the tab. Can I get my file back?
No. Your files never leave your device, so we have no copy. Your original file is not changed, so you can simply do the task again. FilesAll asks before you close a tab with results you have not downloaded.
I have used up my free files for today. What now?
Your free files come back the next day. You can also watch a short optional ad for extra files, make a free account for more each day, or choose Pro for no daily limit.
Why is my result bigger than I hoped?
It depends on what is inside the file. Photos and scans shrink a lot, while text and already-compressed files shrink less. FilesAll never gives you a file larger than your original when compressing.
Can I use FilesAll for work documents?
Yes. Because files never leave your device, FilesAll suits private and business documents. Check your workplace's own rules for signing and sharing.
Is my data safe if I make an account?
Your account holds only your email address, your plan and daily counts, never your files. You can delete it at any time. See our Privacy Policy.
How do I cancel Pro?
Choose Account at the top of any page, then Manage or cancel your subscription. You can also write to support@filesall.com. You keep Pro until the end of the period you paid for, and you are not charged again.
How do I get a refund?
Ask within 14 days of any Pro payment, first or renewal, and you get it all back, no reason needed. Use the link in your Lemon Squeezy receipt email, or write to support@filesall.com from your account's email address. See the Refund Policy.
How do I change the card I pay with?
Choose Account, then Manage or cancel your subscription. This opens Lemon Squeezy, our payment provider, where you can update your card. We never see your card details.
Can I switch from monthly to yearly?
Yes. Choose Account, then Manage or cancel your subscription, and pick the yearly plan. Lemon Squeezy takes off what is left of your current month, so you never pay twice for the same days.
Can I get an invoice with my company name?
Yes. Lemon Squeezy, the seller of record, emails a receipt after every payment. Use the invoice link in that email to add your company name, address and tax number, then download the invoice.
I paid for Pro, but this device still shows the free plan. What can I do?
Sign in on this device with the same email you used to pay. Then choose Account and Refresh Pro now. Pro needs a current browser: on iPhone, iPad and Mac that means Safari 17 or newer. If it still does not show, write to support@filesall.com.
How do I change the email on my account?
Choose Account, then Change email, and type the new address. We send a link to the new address; the change happens when you open it. We also tell your old address, so nobody can change it without you knowing.
What does FilesAll store about me?
Only your email address, your plan and renewal dates, and how many files you used each day. Never your files, their names or what is in them. Lemon Squeezy keeps your payment details. You can download or delete your data from your account. See our Privacy Policy.